Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
We recommend measuring one of your favourite items of clothing in a similar style, and compare the measurements to our size guide.
What payment methods do you accept?
We accept al major credit and debit cards in our store as well as PayPal, Apple Pay and Google Pay. You will see the available options on the checkout page.
How does the 10% off my first order work?
We offer 10% off your first order when you sign up to our mailing list. Simply sign up using one of the forms on our website and we will deliver your unique, one-time discount code to your email.
Pick the items you would like and add the discount code at checkout.
This coupon generally can't be used in conjunction with other offers, however you can get both 10% off AND free EU shipping if you spend more than €60 in a single purchase.
Can I cancel my order?
We completely get it, we change our minds too! We have a small window (usually less than 30 minutes) where you're able to cancel your order, so if you change your mind or ordered the wrong item, get in touch with us ASAP and our support team will do our best to accomodate you.
If the fulfilment process has started, we are unable to cancel your order, however we do offer a 30 day refund policy, so you can return the unused, unworn item to us for a refund.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What are the shipping options?
We ship with all major couriers, and you can choose between standard or express. In both cases you will receive a tracking number so you can follow the progress of your items.
Shipping rates are calculated live during the checkout process, and our systems compare carriers in real-time so you will always get the best rate.
Do you offer free shipping?
We offer free shipping for certain regions when your cart balance (after any discount applied) reaches a certain limit.
European shipping for orders over €60. When your cart balance is over €60, after any discounts applied, free shipping will be added automatically.
Australian shipping for orders over AU$95. When your cart balance is over AU$95, after any discounts applied, free shipping will be added automatically.
Canadian shipping for orders over CA$85. When your cart balance is over CA$85, after any discounts applied, free shipping will be added automatically.
New Zealand shipping for orders over NZ$100. When your cart balance is over NZ$100, after any discounts applied, free shipping will be added automatically.
United States shipping for orders over US$65. When your cart balance is over US$65, after any discounts applied, free shipping will be added automatically.
How does shipping work?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Which countries do you ship to?
We currently ship to: Andorra, Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden and United States
If you would like us to ship to your country, please shoot us an email and let us know. We will try our best to make it happen.
How do I track my order?
Once your order has been shipped, you will receive an email with tracking info. Keep in mind that sometimes when ordering multiple items, we might send them separately from different warehouses. In this case, you will receive multiple tracking IDs.
Returns & Exchanges
If you are not 100% satisfied with your Cruisin' Co. purchase for any reason, you can make a return or an exchange within 30 days from the date of your purchase. Items must be in the original condition: Unused, unwashed, unworn, and with the original tags.
How do returns work?
To start a return process, please email us at hello@cruisin.co and let us know which items you want to return and for what reason. Please add your order ID to the email. We will then let you know where to send the items. You can see our full Returns Policy here.
I want to exchange an item, how do I do this?
We only acept exchanges for items that do not fit, with items of the same type of item in the size of your choice. The fastest way to get a different size, is to email us at hello@cruisin.co to start the return process, then order the correct sized item from our store.
How long does it take to get a refund?
Once we've received your items and inspected it, and if all is well we will start your refund process within 1 business day.
We will then be refunded to the original payment method. Please keep in mind that this takes time to process by our and your bank, and will typically take no more than 10 business days.